These terms govern your use of FTN's services. Please read them carefully as they contain important information about your rights and obligations.
Last updated: March 15, 2024 • Effective date: March 15, 2024
Here are the most important aspects of our terms of service that you should know about.
99.9% uptime SLA with credits for downtime
You retain full ownership of your data
Clear billing cycles and refund policies
Guidelines for proper platform usage
By using FTN's services, you agree to these terms and conditions. Here's what this means for you.
Customer Support Platform
AI-powered helpdesk and communication tools
Technical Support
24/7 customer support and technical assistance
Security & Compliance
Enterprise-grade security and data protection
Regular Updates
Continuous platform improvements and new features
Account Security
Maintain secure passwords and protect your account
Payment Obligations
Pay fees on time according to your subscription
Acceptable Use
Use the service in compliance with our policies
Data Accuracy
Provide accurate information and keep it updated
To ensure a safe and productive environment for all users, certain activities are prohibited on our platform.
Any use that violates applicable laws or regulations
Activities that harm our platform or other users
Inappropriate content or communications
We monitor platform usage to ensure compliance with these terms. Violations may result in:
Clear and transparent billing practices with flexible payment options and fair refund policies.
Monthly Billing
Charged on the same date each month
Annual Billing
Charged annually with discount applied
Payment Methods
Credit card, bank transfer, or invoice
Payment Reminders
Notifications before and after due dates
30-Day Refund Policy
Full refund within 30 days of initial purchase
Service Credits
Credits for downtime exceeding SLA
Prorated Charges
Fair billing for plan changes and cancellations
Refund Process
Contact support to initiate refund requests
Email reminder sent
Account restrictions applied
Account suspension
Understanding when and how accounts may be terminated, and what happens to your data.
Violation of these terms of service
Failure to pay fees when due
Account inactive for extended period
Discontinuation of service
Cancel Anytime
No long-term contracts or cancellation fees
Data Export
Download your data before termination
Prorated Refunds
Refund for unused portion of subscription
Data Retention
Data kept for 30 days for recovery
Account Access
Immediate suspension of service access
Final Notice
Confirmation email with next steps
Important information about our liability limitations and your remedies in case of service issues.
Maximum Liability
Limited to fees paid in the 12 months prior to the claim
Excluded Damages
No liability for indirect, consequential, or punitive damages
Force Majeure
No liability for events beyond our reasonable control
We're committed to resolving any disputes fairly and efficiently through multiple channels.
Contact our support team to resolve issues directly
Third-party mediation for unresolved disputes
Binding arbitration as final resolution method
Our legal team is available to answer questions about these terms of service and help clarify any provisions.
For general support questions, please contact our support team.