FTN Documentation
Everything you need to know about using FTN. From quick start guides to advanced API documentation, find answers to all your questions and learn how to maximize your customer support operations.
Get Started in Minutes
Follow these step-by-step guides to get up and running with FTN quickly and efficiently.
Getting Started
Set up your FTN account and configure basic settings
First Conversation
Handle your first customer conversation and learn the interface
Team Setup
Add team members and configure roles and permissions
API Integration
Connect FTN with your existing systems using our REST API
Complete Documentation
Explore comprehensive guides and tutorials organized by topic to help you master every aspect of FTN.
Platform Basics
Learn the fundamentals of using FTN
Conversations & Tickets
Master conversation management and ticketing
AI & Automation
Configure AI features and automation workflows
Team Management
Organize your team and manage permissions
Integrations
Connect with third-party tools and services
Analytics & Reporting
Track performance and generate insights
Security & Compliance
Ensure data protection and regulatory compliance
Mobile Apps
Use FTN on mobile devices
API & Developer Resources
Build powerful integrations and custom solutions with our comprehensive API documentation and developer tools.
REST API Reference
Complete API documentation with examples
Webhooks Guide
Set up real-time notifications and events
SDK Libraries
Official libraries for popular programming languages
Postman Collection
Ready-to-use API collection for testing
API Quick Reference
Get started with our API in minutes. Here are the most commonly used endpoints to help you begin integrating FTN into your applications.
Video Tutorials
Learn visually with our comprehensive video tutorials covering everything from basic setup to advanced features.
FTN Platform Overview
Complete walkthrough of the FTN platform and its features
Setting Up AI Automation
Learn how to configure AI chatbots and automated workflows
Advanced Reporting & Analytics
Create custom dashboards and generate detailed reports
Need More Help?
Can't find what you're looking for? Our support team is here to help you succeed with FTN.
Live Chat Support
Get instant help from our support team via live chat
Email Support
Send us a detailed message and we'll get back to you
Community Forum
Connect with other users and share knowledge
Popular Articles
The most helpful articles based on user engagement and feedback.
How to Set Up Your First AI Chatbot
Step-by-step guide to creating and configuring your first AI-powered chatbot
Advanced Workflow Automation
Create complex automation rules to streamline your support operations
Understanding Analytics & Reports
Learn how to interpret your support metrics and create custom reports
Security Best Practices
Essential security configurations to protect your customer data