Master FTN with Expert Guides
From basic setup to advanced automation, our comprehensive guides help you unlock the full potential of FTN. Follow step-by-step instructions created by experts and customer success stories.
Choose Your Journey
Select a curated learning path based on your role and experience level. Each path includes carefully sequenced guides to help you succeed.
New to Customer Support
Perfect for teams just starting their customer support journey
Migrating from Another Platform
Smooth transition guides for switching to FTN
Enterprise Implementation
Comprehensive setup for large organizations
Developer Integration
Technical guides for custom integrations and API usage
Featured Guides
Our most comprehensive and highly-rated guides that help thousands of teams master FTN every month.
Complete Setup Guide: From Zero to Hero in 30 Minutes
Everything you need to know to set up FTN from scratch and start handling customer conversations like a pro.
AI Chatbot Configuration: Advanced Automation Strategies
Master the art of creating intelligent chatbots that handle complex customer inquiries with minimal human intervention.
Omnichannel Support: Unifying All Communication Channels
Learn how to seamlessly integrate email, chat, phone, and social media into one unified support experience.
All Guides
Explore our complete library of guides covering every aspect of FTN, from basic setup to advanced customization.
Setting Up Your First Team and Roles
Configure team structure, assign roles, and set up permissions for optimal workflow management.
Creating Custom Workflows for Ticket Management
Build automated workflows that route, prioritize, and manage tickets based on your business rules.
Integration Guide: Connecting Salesforce CRM
Step-by-step instructions for integrating FTN with Salesforce to sync customer data and support history.
Analytics Dashboard: Understanding Your Support Metrics
Learn how to interpret key performance indicators and create custom reports for data-driven decisions.
API Authentication and Basic Endpoints
Get started with FTN's REST API, including authentication setup and common use cases.
Troubleshooting Common Setup Issues
Solutions to the most frequently encountered problems during FTN setup and configuration.
See Our Guides in Action
Experience our interactive guide format with step-by-step instructions, screenshots, and helpful tips.
Setting Up Your First AI Chatbot
Configure AI Responses
Set up your chatbot's personality and response style. This determines how your AI will interact with customers.
Choose response tone
Professional, friendly, or casual
Set response length
Brief, detailed, or adaptive
Configure escalation rules
When to transfer to human agents
AI Response Preview
"Hello! I'm here to help you with any questions about your order. How can I assist you today?"
Need Help with the Guides?
Our community and support team are here to help you succeed with every step of your FTN journey.