Empowering Businesses to Deliver Exceptional Customer Experiences
We believe that every customer interaction is an opportunity to build trust, solve problems, and create lasting relationships. Our mission is to provide businesses with the tools and intelligence they need to turn customer support from a cost center into a competitive advantage.
Through AI-powered automation, intelligent routing, and comprehensive analytics, we help companies reduce costs while improving customer satisfaction. We're not just building software – we're building the future of customer relationships.
Reduce operational costs by up to 70%
Through intelligent automation and AI-powered responses
Improve customer satisfaction scores
With faster response times and personalized support
Scale support operations effortlessly
Handle growing customer bases without proportional cost increases
Our Vision
A world where every customer interaction is meaningful, efficient, and delightful
Our Purpose
To democratize exceptional customer support through accessible AI technology
Our Goal
To become the global standard for intelligent customer support platforms
What Drives Us Every Day
Our values aren't just words on a wall – they guide every decision we make and every product we build.
Customer First
Every decision we make starts with how it will benefit our customers and their success.
Innovation
We constantly push the boundaries of what's possible in customer support technology.
Transparency
We believe in open communication, honest feedback, and building trust through transparency.
Excellence
We strive for excellence in everything we do, from product quality to customer service.
Collaboration
Great things happen when diverse minds work together towards a common goal.
Growth
We're committed to continuous learning and helping our customers and team members grow.
From Startup to Global Platform
See how we've grown from a small team with a big vision to a platform trusted by thousands of businesses worldwide.
The Beginning
FTN was founded with a vision to revolutionize customer support through AI and automation.
First Product Launch
Launched our first AI-powered helpdesk platform, serving 100+ early customers.
Global Expansion
Expanded to serve customers across 25 countries with multi-language support.
Enterprise Focus
Launched enterprise features and achieved SOC 2 Type II compliance.
AI Innovation
Introduced advanced AI capabilities and reached 10,000+ customers worldwide.
Meet the People Behind FTN
Our leadership team brings together decades of experience in technology, customer success, and business growth.
Sarah Johnson
Chief Executive Officer
Former VP of Customer Success at TechCorp with 15+ years in customer experience and AI.
Michael Chen
Chief Technology Officer
Ex-Google AI researcher with expertise in machine learning and scalable systems architecture.
Emma Rodriguez
Chief Product Officer
Product leader with 12+ years building enterprise software at Salesforce and Microsoft.
David Kim
Chief Revenue Officer
Sales and marketing executive who scaled revenue from $1M to $100M at previous startups.
150+ Talented People, One Mission
We're a diverse team of engineers, designers, customer success experts, and business leaders working together to transform customer support.
Engineering
Building the future of customer support technology
team members
Product
Designing experiences that delight customers
team members
Customer Success
Ensuring every customer achieves their goals
team members
Sales & Marketing
Connecting with businesses that need better support
team members
Data & Analytics
Turning data into actionable insights
team members
Operations
Keeping everything running smoothly
team members
Security
Protecting customer data and privacy
team members
People & Culture
Building an amazing place to work
team members
Global & Remote
Team members across 15+ countries working together seamlessly
People First
Comprehensive benefits, flexible work, and focus on work-life balance
Growth Focused
Learning budgets, mentorship programs, and career development paths
Awards & Achievements
We're honored to be recognized by industry leaders and customers for our innovation and impact.
Best AI Platform 2024
Customer Support Technology Awards
4.9/5 Customer Rating
Based on 2,500+ customer reviews
Fastest Growing
SaaS Startup of the Year 2023
SOC 2 Type II
Certified for security and compliance
Where We Work
While we're a remote-first company, we maintain offices in key locations to support our global team and customers.
San Francisco, USA
Headquarters
123 Innovation Drive
San Francisco, CA 94105
London, UK
European Operations
45 Tech Square
London, EC2A 4DN
Singapore
Asia-Pacific Hub
88 Business Park
Singapore 138588